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FAQ

Why Choose Purely Shea Organics?
At Purely Shea Organics, we are passionate about delivering the very best customer experience. From the moment you arrive on our website to the day your purchase arrives, we want to ensure that buying your health and beauty products is the very best experience. Our specially curated selection of products offer everything for your natural health, wellness and beauty needs. 

 

Are memberships or yearly subscription fees required to make a purchase?
Shop whenever you like with confidence at Purely Shea Organics. You will never be required to purchase a membership or an annual subscription in order to make online purchases.


How fast will I receive my delivery?
All of our products are stocked locally in the USA meaning once you place your order you can expect a quick delivery process.


How secure is  your online ordering?
We take your privacy and online security seriously and buying from us is a both safe and secure.

How authentic are your supplements, vitamins and other products?
Purely Shea Organics only carries products from well known national brands that have quality control departments or use 3rd-party labs so that you receive 100% guaranteed authentic products. Our own exclusive brand is manufactured in a USDA Certified Organic manufacturing facility ensuring genuine high-quality products.

 
Do you offer a satisfaction money back guarantee?
Although we are sure you’ll love the health and beauty products you choose, we do offer a 100% money back guarantee so if something’s not quite right you can get your money back. We offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase simply contact us at info@purelysheaorganics.com within 30 days of delivery of your item and we will gladly walk you through returning your order to us for a refund. Please note, we do not offer free return shipping and this is a cost you will incur if you choose to return your item to us for a refund.  

What payment methods do you accept?
At this time, we accept payment via PayPal and all major Credit Cards. 


What do I do if there is a problem with my order?
Please contact us at info@purelysheaorganics.com and we will work to correct the problem as soon as possible.


Do you have an email newsletter? How can I sign up?
We offer a regular email newsletter that features special offers, deals and promotional codes. You can sign up on our newsletter sign-up page.

How do I unsubscribe from your email newsletter?
You may unsubscribe from our email newsletter at any time by via the “One-click Unsubscribe” link at the bottom of the newsletter. 


Do you take international orders?
We do not currently ship international orders.